How to Create/Delete voice mail mailbox in Nortel PBX system

Here is short step by step how to create and remove (delete) voice mail for a user on Nortel PBX system.

Note: The programming must be done from any M7310, T7316, M7324 Nortel phone

Logging to the System Administration:

  • Press FEATURE button
  • Enter 983
  • Display shows LOG
  • Enter your login password
a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"
  • Press the soft key under “OK” on display
  • Now you should be in System Administration mode for administering the voicemail
Create a new Mailbox
  • Once you are logged in the System Administration
  • Select the soft key under “MBOX
  • Select the soft key under “ADD
  • Enter the mailbox number (extension # you want to add)
  • Mailbox type – Subscriber and select “OK
  • Extension – same as the mailbox
  • Service Class = 1
  • Name = enter the user name
  • Directory = Y (YES)
  • Message Waiting = Y (YES)
  • Out Dial = Pool, enter 1 and then OK ( however I am using in my setup NONE, because if someone hacks you voice mail account they will be able to call out and abuse your lines – this is like backdoor to your voice mail )
  • Accept = 1, Select OK
  • Now the voice mail mailbox is ready for use with default password = 0000
Delete a Mailbox
  • Once you are logged in the System Aedministration
  • Select the soft key under “MAILBOX
  • Select the soft key under “DEL
  • Enter the mailbox number (extension)
  • Select the soft key under “DELETE
  • Mailbox has been now deleted and removed from your system
I hope it helps and in case you have any question , do not hesitate to drop a word in the comments bellow.

2 Replies to “How to Create/Delete voice mail mailbox in Nortel PBX system”

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  2. I followed directions to delete mailbox but the announcement still gives the name and number and you can still leave messages there. So I tried to the steps again now it says the number are gone. If someone could call and help me that would be great I’m here from 9 to 1 pm Monday thru Friday. Thanks

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