Noticed a new book released about Amazon Connect — very good guide how to setup and utilize this service.
Become well-versed with the competencies and advantages of Amazon connect
Determine value-effective answers through integrating connect with AWS
Create, regulate, and connect touch flows to enhance performance
Build a conversational interface with Amazon Lex
Find out a way to switch touch facts out of connect via Kinesis
Accumulate user insights and improve business operations with Amazon QuickSight
Analyze consumer-agent conversations with ML speech analytics capabilities
Discover ways to provide advanced customer support at a decrease cost
Table of Contents
- Blessings and capabilities
- Reviewing Stakeholder targets
- Planning your name glide Strawman
- Costing evaluation
- Base connect Implementation
- Touch go with the flow advent
- Growing AI Bots
- Business enterprise software Integration
- Enforcing call again
- Enforcing Voicemail
- Imposing call analytics
- Imposing touch Lens
- Enforcing Chat
Link to the book – Amazon Connect – Up and Running: Improve your customer experience by building logical and cost-effective solutions.