Google Drive error :”An unknown issue occurred and Google Drive needs to quit.”

I have rebuild my computer with [easyazon_link identifier=”1491947179″ locale=”US” tag=”wn0d5-20″] Windows 10 [/easyazon_link]and reinstall all software including brought back the Google Drive client. Google Drive started syncing and it was working for few hours till suddenly stopped. I forced sync again and suddenly I got and error:

Sorry, Google Drive needs to quit. An unknown issue occurred and Google Drive Needs to quit. Error:None

An you have only option to click QUICK button. So I have researched and found that Google has KB for this error and I have followed up the steps to fix it for good on my computer.

GD-error

Apparently this can also happen on MAC not only PC and here are steps:

For Macs:

  1. Select “Quit Google Drive” from the sync client menu.
  2. In Finder select “Go” –> “Go to Folder…”.
  3. Enter this, exactly: ~/Library/Application Support/Google/Drive
  4. Open the folder titled “cloud_graph”.
  5. Delete the file titled “dict_2.db”.
  6. Restart the desktop sync client.

For PCs:

  1. Select “Quit Google Drive” from the sync client menu.
  2. Select “Choose File”, and navigate to: %UserProfile%\AppData\Local\Google\Drive
  3. Open the folder titled “cloud_graph”.
  4. Delete the file titled “dict_2.db”.
  5. Restart the desktop sync client.

Official Google KB Article #4362938

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4 Replies to “Google Drive error :”An unknown issue occurred and Google Drive needs to quit.””

    1. Press CTRL+R and in the run window copy: %Userprofile%AppDataLocalGoogleDrive – it will take you to the Google Drive under your user profile or you can navigate to the location by C:YOUR USER NAMEAppDataLocalZGoogleDrive – same place.

    1. I have checked my current MacOS and the path is correct: ~/Library/Application Support/Google/Drive – if you do not have it — there is different problem, I would suggest to reinstall Google Drive on your machine.

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