Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions

Noticed a new book released about Amazon Connect — very good guide how to setup and utilize this service.

Become well-versed with the competencies and advantages of Amazon connect
Determine value-effective answers through integrating connect with AWS
Create, regulate, and connect touch flows to enhance performance
Build a conversational interface with Amazon Lex
Find out a way to switch touch facts out of connect via Kinesis
Accumulate user insights and improve business operations with Amazon QuickSight
Analyze consumer-agent conversations with ML speech analytics capabilities
Discover ways to provide advanced customer support at a decrease cost

Table of Contents

  • Blessings and capabilities
  • Reviewing Stakeholder targets
  • Planning your name glide Strawman
  • Costing evaluation
  • Base connect Implementation
  • Touch go with the flow advent
  • Growing AI Bots
  • Business enterprise software Integration
  • Enforcing call again
  • Enforcing Voicemail
  • Imposing call analytics
  • Imposing touch Lens
  • Enforcing Chat

Link to the book – Amazon Connect – Up and Running: Improve your customer experience by building logical and cost-effective solutions.